Not having a clear vision and strategy fot the workplace. Too often, business leaders try to create an attractive work environment by pursuing a set of cool ideas like setting up a dazzling lounge area with a pool table and bean bags, and installing trendy artwork.

Flexibility and Choice Empower Productivity

Understand Your Team

December 13, 2024 I Izabela Eržen

Photo: Žiga Ivanc

Last week on our WDC24 story, we discussed the emotional and physical challenges of change, inspired by Sophie Maddison’s presentation at the 7th WDC, ‘How Effective Change Management Drives Workplace Success’.

Sophie Maddison emphasized the importance of clear communication, empathy, and empowerment in easing employee transitions. Companies can turn resistance into enthusiasm by involving teams early, providing tailored resources, and addressing emotional responses to change. Using Philips as a model, we explored strategies like transparent leadership and peer support to guide employees through the stages of change, from awareness to commitment.

Read last week’s blog here

Four Core Types of Teams

Workspace flexibility goes beyond providing a range of open and closed spaces; it’s about designing an environment that respects diverse working styles, team dynamics, and individual needs. Mark Catchlove from MillerKnoll emphasizes that a well-designed workspace should accommodate four core types of teams, comparing your employees to members of a band: 

  • Team of Soloists: These are independent team players who value quiet work time and autonomy.
  • Studio Musicians: Individuals who see themselves as a part of the whole and value effective communication.
  • Orchestra: Those who prefer teamwork, with structure and organization being essential to their productivity.
  • Jazz Ensemble: Highly collaborative teams that rely on each other’s contributions to succeed.

 

This approach allows your employees to select workspaces that suit their tasks and preferences, empowering them to approach work in ways that support both personal and team goals. Each team type values different skills in specific environments. 

Graphic: Levels of Authority and Skill Differentiation, Mark Catchlove, @MillerKnoll

A Relationship-Based Work Approach

Mark Catchlove highlights that, despite constant changes, our fundamental human needs remain the same. Effective workspaces should build on what motivates people, such as a sense of achievement, security, and purpose. 

Purpose is particularly important, feeling disconnected from meaningful work can negatively impact mental and physical health. Additionally, status, autonomy, and a sense of belonging that promote meaningful connections are also motivating factors. 

This being said, what do you need to keep in mind when envisioning a new workspace for your company? 

Make sure you gather enough information about your employees! Get to know them well. This can be using a survey or questionnaire, whatever makes you feel like all your employees are accounted for. Understanding your employees is key to supporting their well-being. 

Mark Catchlove suggests evolving from an Activity-Based work model to a Relationship-Based work approach. In addition to designing spaces for specific tasks, it’s essential to consider spaces that encourage deeper connection and collaboration. 

Identifying Interactions Within the Workspace

Mark Catchlove emphasizes the importance of providing different levels of interaction within the workspace, from community areas for large group collaboration to individual zones for focused work. By offering diverse spaces, such as brainstorming rooms, quiet pods, and casual lounge areas, the workspace supports autonomy and enables employees to choose how they engage with their work.

Graphic: Levels of Interaction, Mark Catchlove, @MillerKnoll

To design an ideal workspace, Mark Catchlove outlines the following three key steps: 

  • Identifying the team type for each employee to understand their working style.
  • Understanding the nature of work each team performs, including processes and interaction styles.
  • Using research-based insights to design environments tailored to the needs of specific teams.  

This level of choice not only improves efficiency but also encourages a more engaged, self-motivated workforce. A flexible workspace is empowering, it demonstrates trust in employees to manage their workflows and make decisions that enhance their performance. This is why pre-operative investigations are so important, knowing your employees and your company is the key to success! 

Love These Ideas? Here are 5 Actionable Steps for You!

Now that we’ve explored the importance of understanding your team, it’s time to transform these insights into a new workspace that empowers your employees. Here’s how: 

Your journey begins by recognising that your employees may need a workspace better suited to their needs. Are there recurring challenges, such as lack of collaboration, or a disconnect between departments in your organization? Identifying these points is the first step to creating an ideal work environment. 

Designing a flexible and functional workspace tailored to your company’s needs is a complex process. At Kragelj, we specialise in creating work environments that align with your company’s goals and requirements. 

How do we do this? Through a 5-step people-centered approach:

 

1. Analyse the Needs of Your Employees 

The first step is an in-depth analysis to understand the unique needs of your teams, processes and culture. Using surveys, interviews and focus groups, we can gain insight into the working styles and preferences of your employees.

 

2. Map Out Workflows and Interactions 

Next, we examine how employees and teams interact with each other. We identify which tasks require individual focus versus collaboration, creating a clear picture of workflows. This step ensures the workspace design supports how work is done in your company. 

 

3. Create a Mix of Spaces 

Based on our findings, a workplace strategy plan must be developed to provide a variety of environments tailored to your team’s needs. This can include: quiet zones for focused, individual work, open areas for collaboration, comfortable lounge spaces for casual meetings. 

(Inspired by Jesper Toubøl’s insights, we emphasize the importance of informal spaces, which promote innovation. Read more about it here.

 

4. Engage Your Employees in the Design Process 

Involving employees in the decision-making process ensures the final workspace meets their expectations and minimizes resistance to change. As Sophie Maddison discussed, keeping teams informed and engaged throughout the process helps employees adapt to change and drives workplace success

 

5. Test and Refine Your Workspace 

Once your new workspace is in use, the journey isn’t over. Monitoring how employees interact with the space is crucial. At Kragelj, we make this easy by administering Post-Occupancy Evaluations (POEs), collecting employee feedback, observing patterns, and recommending adjustments if needed. A proactive approach ensures the workspace continues to meet your team’s evolving needs.

For business and media inquiries: [email protected]

Picture of Izabela Eržen

Izabela Eržen

Izabela is a passionate advocate for innovative workplace strategies, and also serves as the marketing face of Kragelj Architects. With a degree in Architecture, Urbanism and Building Sciences from TU Delft in the Netherlands, she brings a unique and forward-thinking perspective to the company's clients and projects.

Contact her: [email protected]

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Picture of About Mark Catchlove:

About Mark Catchlove:

Mark Catchlove leads MillerKnoll's Global Insight Group which is responsible for sharing the latest thinking in workplace design and related issues.

He has delivered more than 800 seminars around the world, and has over time become a respected contributor to the workplace community. Mark has also run in-house workshops and seminars for a variety of leading organizations - both large and small.

A well-designed workspace should accommodate four core types of teams, comparing your employees to members of a band.

Love These Ideas? Find 5 Actionable Steps You Can Take Below!

Mark Catchlove suggests evolving from an Activity-Based work model to a Relationship-Based work approach.

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